Where are you located?

Bullion & Coin Club Australia

Shop 6, Level 1, Dymocks Building,

428 George Street, Sydney NSW 2000. Click here for a map

Phone: (02) 9233 2611

What are your opening hours and bullion trading hours?

Office Opening hours:

• Mondays-Fridays 10am-6pm
• Saturdays 11am-3pm
• Closed on Sundays and Public Holidays

Bullion Trading Hours:

• Monday-Friday 10:30am-5:00pm AEST
  

What types of bullion are available at Bullion Club Australia?

Bullion Club Australia distributes our own Bullion Club branded gold and silver bars and granules, as well as Perth Mint gold and silver bullion coins and bars. Sometimes other brands of bullion are also available.

What is a Troy ounce?

This is the measurement system for measuring the weight of precious metals. 1 Troy oz is equivalent to about 31.1 grams.

How does your pricing work?

All gold and silver bullion products are priced using the current Perth Mint AUD metal price (Perth Mint spot price) as a base, with a small additional fee (called premium) to cover the manufacturing and sales costs.

What currency are these metal traded in?

We are currently trading only in Australian Dollar.

Is GST charged on your bullion products?

GST is not charged on investment grade gold, silver and platinum bullion. Bullion Club and Perth Mint branded gold, silver and platinum bullion coins and bars are GST free.

Do you offer quantity discounts?

Yes, we offer quantity discounts and these are displayed on the website on each product page.

Can I buy bullion from you after trading hours?

Yes you can purchase some of our bullion products from our website after trading hours. Due to the nature of gold and silver price fluctuations, bulk buying discounts may not be active during after hour trading.

Can I change my order after it is submitted?

No, your order cannot be changed once it is submitted.

Can I cancel my order once it is submitted?

Once your order has been confirmed all prices are locked in. Should you wish to cancel your order you can do so by calling 02 9233 2611 (between 10:30am and 4:00pm AEST). In the event of a cancellation of an order, an administration fee of $150 plus any losses incurred by Bullion Club Australia in the liquidation of metal held on behalf of the client shall be paid the client. Any gains resulting from liquidation of metal will not be remitted to the client. 

How do I pay for my orders?

The payment methods we accept for orders placed within Australia are EFTPOS, Cash, BPay, Credit Cards and Paypal. There is no surcharge on EFTPOS, Cash or BPay payments. 2% surcharge applies on VISA and Mastercard payments, 3% applies on Paypal payments and 3.5% applies on American Express.

Do you need my identification?

We need you to bring your photo identification showing your date of birth and address for trades of $10,000 or more. Initially, you may submit electronically scanned versions of the certified/notarized identification documents we require. Scanned documents allow us to accept and process your order. However, we must also receive certified/notarized copies of the originals before despatching your order. 

This information is obliged to be kept on record. But you’ll be pleased to know that Bullion Club Australia policy is to keep records under the strictest security – and any personal details would never be made available to government except under subpoena or court order.

The government doesn’t want criminal organisations using precious metals to launder money. So they have a law that means all cash transactions greater than $10,000 in value must be reported to the government by your bullion seller. Your trader will fill in a declaration for you, so it isn’t really a hassle.

Who is eligible to certify/notarize copies of my ID documents?

A certified copy means a document that has been certified as a true copy of an original document by one of the following persons.

The following individuals are eligible to certify copies of ID documents in Australia:

• Legal practitioner (including lawyers, judges, magistrates, registrar of a court)
• Medical practitioner
• Pharmacist
• Justice of the Peace
• Commissioner of Declarations
• Commissioner of Affidavits
• Notary Public
• Police officer
• Member of a professional accounting body
• Australian Consular Official
• An authorised representative of a financial institution

For overseas customers, certification is acceptable from the above individuals as equivalent within the certifiers’ country of residence.

The certifying officer must:

• Stamp or write on the copy: “This is a true copy of the original documents sighted by me.”
• Sign and print their name, and affix an official stamp where applicable.
• State their profession or occupation group.
• Write on the copy the date certified

In addition, if the certifying officer is a Justice of the Peace, the certifying officer must list registration number and state/territory of registration.

When will my order be despatched?

We will endeavour to despatch your orders fourteen business days from receipt of full payment. In the event of high demand, delivery delays could occur. We accept no liability in the event of delayed deliveries.

Is the delivery trackable?

Yes all our deliveries are online trackable. The tracking number will be provided upon request.

Is my order insured during transit? If yes do I need to pay any extra on top of shipping charge?

Orders above $500 are covered by our transit insurance. The insurance is included in our shipping charge so you don't need to pay any extra. Please refer to our terms and conditions for details.

Can I pick up my order from your office?

Yes, pick-up from Bullion & Coin Club Australia Sydney office is available, please wait for our pick-up notification or check your order status with us before any pick-up.

Can I return my goods after I receive them?

No, returns of bullion are not accepted. However, we provide buy back guarantee for all gold and silver products purchased from us at market price with No fees charged. 

How do I get money out of my bullion? Will you buy back from me?

Bullion Club Australia offers buy-backs at very competitive price. Buy-backs can be completed over the phone or over the counter in our Sydney office. Please feel free to call us or visit our office to request for a buy back price. We guarantee the buy-back of all genuine Perth Mint brand and Bullion Club brand bullion. For all other brands we need to inspect the authenticity and purity before accepting any buy-back. We can only start processing your buy-back when we receive your bullion.  

Are there risks involved in purchasing bullion as an investment?

All investments involve an element of risk - bullion is no exception. The value of bullion is affected by many economic factors, including the current market price and the perceived scarcity of the precious metal, the current demand and general market sentiment. Other factors such as the bullion futures market can affect the price of physical bullion, sometimes significantly. Since all investments, including bullion can decline in value, you should have a good understanding of the precious metals markets, and have adequate cash reserves before considering an investment in physical bullion.

What are the problems of Bullion Certificates or ETFs?

In order for bullion to work as an effective hedge for you, it must be allocated ownership of the physical bullion in your name. You are only offered direct ownership of bullion when you buy physical bullion.

Bullion certificate is not actual bullion but a proxy for bullion. All you own is someone else's promise to pay the value of the bullion to you. You cannot convert certificates directly into bullion without first paying bar charges or fees. Paper certificates defeat the purpose of owning the actual bullion as there is no guarantee that there will be bullion available when you want it most.

Precious metal Exchange Traded Funds (ETFs) are traded on both Australian and international stock exchanges.  You can buy "shares" in precious metal ETFs, and the prices of the shares are meant to track the price of the underlying assets.  ETFs are very similar in nature to a unit investment in this way. In gold circles, we often refer to ETF holdings as "paper gold." 

While it is true that ETFs can be conveniently traded, especially by people who have a share trading account, there are a few potential problems with ETFs:

• You do not take physical possession of the metal when you make an investment.
• You are open to what is known as "counterparty risk" (which is a technical term for the fact that you are relying on a financial institution to do what it says it will do).
• You must be very confident in the audit and risk management processes and status of the relevant ETF
• You are relying on their statements of asset holdings.
• Unless you are a massive financial institution, you usually have no right to the physical metal lying behind your investment.
• Liquidity of your ETF investment is dependent on being able to trade on the stock exchange.
• There is no guarantee that the ETF will always track the price of the underlying metal.